Our Advanced Analytics products help you with effective Customer Acquisition, Retention and Engagement. This helps improving customer experience, drive retention and loyalty, enable personalization, and deliver contextual marketing. We offer the following products on a Cloud enabled Infrastructure-as-a-service or using the On Premise Infrastructure.
Service Center Analytics
Our product can mine intelligence from thousands of calls, chats and emails essential for pinpointing cost drivers, trends, and opportunities; identifying strengths and weaknesses with processes and products; and understanding how your offerings are perceived by the marketplace.